Post by shiyabul on Aug 20, 2024 9:21:11 GMT
WHEN YOU COMPARE A PERSON AND AN AUTOMATED EXPERIENCE, THE CHALLENGE IS HANDLING THE NUANCE, SENTIMENT, AND AMBIGUITY… When it comes to understanding the quality of a conversation, it’s just as valuable to understand these nuances as the words themselves. Consider the natural pause between a question and an answer; if you look at Alexa or Siri it’s interesting to see where technology is going, but nuance and natural pause is something so subtle and human-specific that technology doesn’t quite replicate.
That pause, that hesitation, and how a question https://lastdatabase.com/ is raised creates rapport and that can be magical. TIMELINESS OF CONVERSATION If I call a store and a rep answers my call I will be greeted by the rep, respond with the reason for my call, and either have my question answered by the rep or be directed to the right department to handle my request.
It’s a two-to-three-step process. On the other hand, if I call a company and ask for help through a machine, I will be prompted to state the purpose of my call, listen to a list of automated, number-assigned options that may or may not fit my question, and choose the best option. A machine will then read me more options, including the option to ask for a rep.