Post by account_disabled on Dec 24, 2023 7:21:27 GMT
How does all this affect the way we communicate on Facebook? Of course, such customer expectations do not influence the content, frequency and other parameters of communication on the fan page. But in a moderation way - absolutely. I think the most important thing is to prepare to serve customers. Assuming that today approximately 40% of them will prefer contact via Facebook ! However, it is worth asking an important question here:
Do we really want FB to become, for example over Phone Number Data the course of several years, the leading channel for solving our customers' problems ? It doesn't have to be obvious. For now, the majority of customers (60%) are not convinced of the "superiority" of Facebook complaints over the simple majority (60%). But if you actually prefer (e.g. respond much faster) the social media channel, your customers will quickly notice it.
So maybe it is worth taking care not so much about the maximum speed and efficiency of response, but about equalizing the level of service with other channels? So as not to specifically reward contact via FB, but to ensure similar efficiency. ARE YOU LOOKING FOR A SOCIAL MEDIA AGENCY? Leave your contact details and order a free Social Media consultation with our advisor. Company email Phone number I accept the privacy policy and consent to the processing of personal data by OBTK in order to present the offer. Send CRM on Facebook.
Do we really want FB to become, for example over Phone Number Data the course of several years, the leading channel for solving our customers' problems ? It doesn't have to be obvious. For now, the majority of customers (60%) are not convinced of the "superiority" of Facebook complaints over the simple majority (60%). But if you actually prefer (e.g. respond much faster) the social media channel, your customers will quickly notice it.
So maybe it is worth taking care not so much about the maximum speed and efficiency of response, but about equalizing the level of service with other channels? So as not to specifically reward contact via FB, but to ensure similar efficiency. ARE YOU LOOKING FOR A SOCIAL MEDIA AGENCY? Leave your contact details and order a free Social Media consultation with our advisor. Company email Phone number I accept the privacy policy and consent to the processing of personal data by OBTK in order to present the offer. Send CRM on Facebook.